We work collaboratively with key stakeholders — including IT, the business, leadership, and most importantly, your customers — leading to a rapid delivery of impact alongside real, tangible results. Our process is designed to focus on outcomes, not just deliverables.
All Companies Are Becoming Software Companies
We’ve done so much great work and we love to talk about it, but since it would take us forever to tell you everything here is a snapshot.
Global, Scaleable, Enterprise-Grade IoT Platform
Challenge
AT&T challenged us to build the worlds most powerful IoT platform. They enlisted Theorem to help expand their current offering by delivering a groundbreaking IoT platform capable of managing millions of devices and billions of datapoints across their global network.
Outcome
Results
700k+
Connected devices
25K
Technology innovators building new solutions
4B+
Real-time Datapoints stored per week
500M
in pipeline opportunities for AT&T
Human-Centric Benefits Platform
Challenge
Mission Health challenged us to create a more efficient system for their 10,000 hospital employees.
Due to decades of costly inefficiencies in benefits onboarding, Mission Health needed a world-class
benefits management system capable of managing
tens of thousands of employee benefits and eliminating
all historical pain points.
Outcome
Results
10K+
Satisfied employees.
10x
Improved benefit selection time from 10 to 1 minute.
500%
Increased device support by over 500%.
90%
Decreased enrollment time by 90%.
Next-generation Supply Chain Visibility
Challenge
Caterpillar was dealing with over $2 billion in long-term inventory carrying costs due to inefficient outbound supply chain visibility as heavy equipment assets were being transferred from manufacturing plant to end-customer.
Outcome
Results
$1B
In slack removed by outbound supply chain.
68%
Improvement in delivery times from manufacturing plant dealer.
22+
NPS point improvement in under 6 months.
Media Asset Management & Intelligence
Challenge
Concord Music Group’s legacy infrastructure didn’t support the demands of the modern digital music businesses leaving significant revenue unclaimed, largely due to poor quality metadata exchange with statutory collections agencies.
Outcome
Results
Today, Repertoire provides real-time access to the Concord library of content to over 300 users in different cities across the United States and different departments within the organization.
Intuitive HIPAA-Compliant Healthcare Platform
Challenge
The AT&T Foundry came to Theorem with the goal of creating a platform to help doctors, patients, and health care providers communicate and collaborate more effectively, and efficiently.
Outcome
A rich ecosystem of web and mobile applications that brings together cutting-edge capabilities in mobility, cloud and security to connect its users with health, wellness and clinical data.
Digitization of the Education Industry
Challenge
FlatWorld challenged us to build a suite of cloud-based EdTech products from digital textbooks to online courses, to make education accessible to the world.
Outcome
Financial access:
FlatWorld's program lowers administrative costs, textbook costs, and instructor costs so that every penny spent is optimized toward making students successful.
Any time and pace:
With the FlatWorld program students can learn on a native iPad application, desktop, and at any time convenient for them.
Coaching and mentoring:
Adding structure to distance learning provides the necessary support students need to graduate.
Results
We enabled FlatWorld to reimagine and rebuild how their student & teacher userbase would interact with over 10,000 online textbooks in just 3 months.
A Smart Video Management Platform
The Task
Theorem was tasked to design a streamlined dashboard experience for SundaySky to view video content, data and important insights across customer programs. The dashboard would serve as the MVP and would be implemented in collaboration with SundaySky's development team.
The Features
An Account Dashboard that offers a high-level view of a SundaySky customer account and all of their SmartVideo programs.
Users enter the Program Dashboard where they can learn about targeted stories consisting of video scenes paired with unique customer data.
When two program stories are selected in the sub-navigation, an icon for a Side-by-Side Video Preview feature appears in the Program Dashboard. This feature offers a new UI where the user can compare story videos, along with their unique Preview Data and Scene Libraries.
Results
The launch of the MVP to SundaySky internal users enabled SundaySky to validate feature and function hypothesis. The SmartVideo Dashboards became an integral piece of their team's workflow when engaging with customers and explaining the value of their SmartVideo technology.
The MVP dashboards laid the groundwork for SundaySky's evolving team platform. The design system and framework gave their team the tools they needed to continue building features to integrate with the Personalized Video Marketing Cloud including scene editing capabilities to demo real-time customization of SmartVideos.
VIEW CASE STUDY
Hollywood Payroll Goes Digital
Challenge
Theorem was challenged to design and build a suite of software solutions to automate HR and payroll onboarding of entertainment professionals, in order to reduce error prone manual data input errors, increase transparency of approval progress, and comply with all employment and union regulations.
Outcome
Results
Hours+, an electronic time capture system, and Start+, and electronic onboarding system for entertainment professionals. This leveraged a robust security and encryption scheme (every user’s data is encrypted with its own keys stored in a Hardware Security Module). The system is completely configurable by the customer, allowing for the creation of custom documents and approval flows.
Next-Generation Customer Engagement Platform
Challenge
American Express challenged Theorem to deliver a best-in class customer engagement platform for their 10,000 Customer Care Professionals (CCPs) who manage thousands of customer interactions each and every day, using customer data from a multitude of internal legacy systems.
Outcome
Results
Designed for Onboarding & Training.
Simply onboarding current CCPs, as well as training new CCPs, was key design constraint. In-application help and documentation minimized disruption and gave training managers visibility into their teams progress.
Self-Improving Algorithms
American Express will continue to create new value propositions for their customers, and better ways of interpreting customers’ behaviour through self-improving algorithms.
Customizable Dashboards and Key Screens.
All key views and dashboards are configurable, allowing CCPs to quickly and easily navigate customer data the most pertinent way. This allows CCPs to gain insights into American Express customers at-a-glance.
Integrated Analytics
Customer responses and CCP actions are recorded intelligently so that American Express executives can quickly understand the progress of new initiatives.
4 months
From kickoff to launch
10K+
Customer services representatives using in production
22%
Increase in value generation per cardmember call
A Robust Sensor & Device Platform Architecture
Challenge
After years of aggressive acquisitions resulting in multiple disparate and highly customizable software platforms Infor needed a platform strategy that enabled the development of sensor and device software solutions as a tentpole component of their product portfolio.
Outcome
Theorem designed and architected an Internet of Things Platform to serve as the core of Infor’s sensor and device strategy
Platform architecture integrated legacy and net new systems and components
Designed to power globally scaled business operations for customers like American Express, Hertz, Travis Perkins, and more.
Launched onstage at Infor’s annual Inforum conference in NYC
Asset Tracking in Real-time
Challenge
Intel had an extremely tight window to develop a software application capable of showcasing the core sensor functionality (real-time location, temperature, and humidity tracking) of the hardware behind their new IoT platform.
Outcome
A functional asset tracking application in less than 30 days.
Hardware, software, and platform layer powering real-time asset tracking for Intel’s LIQD device platform.
Successful demonstration for over 100,000 attendees at MWC Barcelona.
Visual Search for Musical Licensing
Challenge
Provide licensing customers a way to search a large volume of original tracks to meet very specific requirements. Licensing Customers may spend tens of thousands of dollars for the rights to use a track so finding the right music is very important.
Outcome
A powerful and simple web search experience and licensing platform.
Results
To power their search experience Theorem developed a proprietary meta-data management system that allows each track to be manually categorized and tagged with dozens of very specific bits of meta-data. The tracks then can be found within the search interface very simply.
Streamlined Tools for Collecting Ratings Data
Challenge
Nielsen needed a means to drive value for customers from massive amounts of collected ratings data and enlisted Theorem to build a powerful set of tools that packaged and deliverered insights to Nielsen customers in real-time.
Outcome
Over 20 customizable insights and reports
iOS & Android applications with 5-Star rating and unparalleled user experience
Companion desktop application for more intensive data analysis
Elevated Real Estate Experiences
Challenge
KB Home recognized that their current processes were dated resulting in negative customer experiences as well as room for human error , They enlisted Theorem to optimize their current workflow with technology, and good design.
Outcome
Microservices Transformation
Challenge
MISO Energy had a brand new team that needed to learn how to build microservices and leverage microservice architecture. They had a disparate group of newly-hired engineers with minimal background in agile. And, their task was to develop an architecture framework that they had never used before.
Outcome
Team Enablement
Development of Automated Deployment Infrastructure
and methodology
Ease of Compliance & Change Management
Improved Quality & Improved Reliability
Organizational Change, Agility
Intuitive, Interactive, In-Browser Experiences
Challenge
Shutterstock was working with a 15-year-old monolithic application which limited their ability to stay nimble enough to rapidly deliver value to customers as well as compete with new agile startups entering Shutterstock’s ecosystem.
Outcome
Infrastructure for the Next-Generation Cloud
Challenge
Digital Ocean enlisted Theorem to find a way to deploy fully functional example infrastructure for their clients which showcased the power and elegance of the Digital Ocean control panel compared to the major IaaS incumbents.
Outcome
Push-button infrastructure tool for Digital Ocean clients
Ability to visualize multiples types of nodes (web, gateway, data, load balances, etc)
Comprehensive reference documentation for Digital Ocean APIs
Powerful, Intuitive Supply Chain Management
Challenge
GT Nexus, a market leader in supply chain management for over 30 years, enlisted Theorem to help maintain and grow its competitive advantage against the nimble startup players recently emerging in their ecosystem.
Outcome
In-Store Digital Experiences
Challenge
Starbucks and their music partner enlisted Theorem to help reimagine the Starbucks music experience, in-store and in the palm of their customer's hands. We were tasked with envisioning and designing a future state integrating the in-store music experience with complimentary in-store internet access, the Starbucks loyalty program and a new music subscription service.
Outcome
Augmented Reality Meets the Web
Challenge
Oblong Industries was making the immersive visual technologies from Minority Report a reality and needed a partner capable of building an application that could handle gestural input and span multiple screens, systems, and surfaces.
Outcome
Boundary-less hand tracking capable of moving room to room
Application capable of handling 3D gesture input with ease
Ability to run on any platform that supports javascript
Bringing Digital Services to a Global Agriculture Company
Challenge
The global animal feed company wanted to increase the value they provided to farmers by building a self-service platform to plan and predict animal growth and feeding needs.
Outcome
Through dozens of on-the-ground interviews with farmers in the US and Europe, we learned about the nuances of how decisions are made, and uncovered the biggest needs that technology could solve.
We created a product vision that would enable Nutreco to bring more value to their customers by offering a suite of Digital Services.
We created a go-to-market strategy to use these new Digital Services to attract new customers and grow the business.
We created an actionable technology and product roadmap to develop the Digital Services, after obtaining internal funding.
Decentralized Peer-to-Peer Technology Research
Challenge
We embarked on this research project to learn about emerging offline-first technologies and to build a decentralized web application.
Outcome
After three months of learning, designing and building, we successfully created a functional version of Thicket. This proof of concept demonstrated our ability to build decentralized products and helped us realize other opportunities for the emerging offline world.
I wanted you to know that I was very impressed by the Theorem team. They were well prepared and the output of the three day kickoff meeting exceeded my expectations. I look forward to our continued partnership and bringing the Couchbase DBaaS solution to market.
Scott Anderson, SVP Product Management & Business Ops, Couchbase
There has been a massive culture shift for us as an organization since we’ve been working with Theorem. We needed an outsider to come in to get us to think differently.
Jay Murray, Senior Vice President, First American Financial
Theorem was a refreshing change from other vendors as they were fully in sync with our needs and vision for the future. They are a high performing group and better than any other vendor I have experienced in my 25 years with American Express. I have recommended them to external companies and recently rehired them at AMEX.
George Rice, Chief Product Owner, American Express
Theorem did an absolutely amazing job with the design for our health care start-up! The developers go above and beyond to deliver the best customer experience and the project management is simply outstanding. I highly recommend Theorem to everyone.
Ami Shah, Medical Director, Pfizer
Over the last 12 years, we have grown from an engineering-only organization, to a global innovation firm that solves complex challenges for the world’s biggest companies.
As we’ve grown, strengthening our core areas of expertise and developing new specializations, we needed a brand that accurately reflected our purpose, our beliefs, and our capabilities.
Citrusbyte has become Theorem.
